Our general terms and sales conditions
ARCTIC Aventure is a Canadian corporation that is governed by Canadian law. It is registered in Saint Jérôme, Quebec, under the number 9329-8974 Québec Inc.
ARCTIC Aventure has the status of supplier in adventure tourism and owns all insurance corresponding to its activities as well as licence No. 900019 travel agent.
The reservation implies the payment of a deposit of €400.
Our General Terms and Sales Conditions
A) The price
Prices include only mentioned benefits in the chapter “what is included” of our brochures. We pledge to provide no other benefit.
B) The booking and payment
We recommend you to book early (essential during school holidays).
The reservation implies the payment of a € 400 deposit for weekly stays, 50% for short stays and days.
Departures are guaranteed only from 4 snowmobiles. For smaller groups, contact us.
Some conditions may involve changes on schedule, route, or service like the climatic factor. Such changes would not give right to any refund or other compensation. The costs of a possible extension of the stay for any reason whatsoever are in to the full responsibility of the customer.
The use of a snowmobile requires awareness of the risks involved. Participation in one of our packages commits customers to renounce any recourse against ARCTIC AVENTURE and his guides.
Snowmobiles are insured with a deductible of 2000CAD or 25000cad, depending on the model. A deposit of this amount will be required by credit card (Visa or MasterCard only before entrusting the machine to you. Please check your line of credit with your bank before doing so. The deposit will be returned to you at the end of stay, with
decreased costs if something may cause damages on the machine, within the limits of the 2000 / 2500 CAD. Drivers must hold a driver’s license and be at least 21 years of age.
ARCTIC adventure reserves the right to withdraw the use of his snowmobile to any participant who fails to comply with the basic rules of security or who misbehaves with people or equipment, this measure is not resulting in any way in any kind refund or other compensation.
E) Cancellation or changes
Regardless of the causes, cancellations due to the client causes the lost of the amount already paid, which the client has committed to. (coverage of this risk in paragraph F)
For all our stays :
• more than 60 days before the departure: 100€
• Between 60 and 22 days before the departure: 30% of the total amount
• Between 21 and 8 days before the departure: 75% of the total amount
• less than 8 days prior the departure: 100% of the total amount
For all activities on snowmobile, half day and day, here’s cancellation policy and exchange:
• more than 72h before activity : no charge
• between 72h and 48h before activity : 50% of charge
• 24h before your activity day : 100% of charge
For all activities including snowmobiling and dog sledding:
• more than 72h before activity : 50CAD per person (Expenses related to the dog sledding activity)
• 72h before before your activity day : 100% of charge
In case of a no show the day of the activity or if your security deposit (deductible requested by Visa or MasterCard) is not accepted, the total amount of your booking is due.
Participants must have a repatriation insurance (it can be included with the flight ticket).