Our general terms and sales conditions
ARCTIC Aventure is a Canadian corporation that is governed by Canadian law. It is registered in Saint Jérôme, Quebec, under the number 9329-8974 Québec Inc.
A) Responsability
Operating a snowmobile requires an awareness of the risks involved. Participation in one of our packages commits our clients to waiving all recourse against ARCTIC AVENTURE and its guides.
A security deposit of $2,500 + tax will be required by Visa or Mastercard before you are given the snowmobile (you must check your spending limit/authorization with your bank). This deposit will be returned to you at the end of your activity, less any costs incurred on equipment or the snowmobile, up to a maximum of $2,500 + tax CAD. Drivers must hold a valid driver’s license and be at least 18 years old. Learner’s permits are not accepted.
ARCTIC AVENTURE reserves the right to withdraw the use of its snowmobile from any participant who does not respect basic safety rules or whose driving endangers people or property. This measure will not result in any refund or other compensation.
It is strictly forbidden to consume drugs or alcohol before or during a snowmobile or dogsledding activity. For safety reasons, we do not accept pregnant women for either activity.
B) Cancellation or Changes
Exchange and cancellation conditions for all snowmobile packages at the regular rate:
Cancellations and changes must be received before 5:00 p.m. local time to be processed.
Four days or more before the activity: no fee
Three and two days before the activity: 50% fee.
The day before and the day of the activity: 100% fee.
In case of no-show, late arrival on the day of the activity, or if your security deposit (deductible requested by Visa or Mastercard) is not accepted, the full amount of your reservation is due, but you will not be able to participate in the activity. Activities are not rescheduled because of customer lateness.
Exchange and cancellation conditions for all snowmobile packages with group discounts:
Cancellations and modifications must be received before 5:00 PM local time to be processed.
8 (eight) days or more before the activity: no fee.
Between 7 and 4 days before the activity: 50% fee.
3 days on the day of the activity: 100% fee.
In case of no-show, late arrival on the day of the activity, or if your security deposit (deductible requested by Visa or Mastercard) is not accepted, the full amount of your reservation is due, but you will not be able to participate in the activity. Activities are not rescheduled because of customer lateness.
Cancellation and exchange conditions for all snowmobile AND dogsledding packages:
Cancellations and exchanges must be received before 5:00 PM local time to be processed.
Four days or more before the activity: no fee.
Three days or more before the day of the activity: 100% fee.
In case of no-show, lateness on the day of the activity, or if your security deposit (deductible requested by Visa or Mastercard) is not accepted, the full amount of your reservation is due, but you will not be able to participate in the activity. Activities are not rescheduled because of customer lateness.
Gift Certificates: Our gift certificates are non-refundable. They are valid for life and for all our snowmobile activities. Only the amount is fixed for the current year. If the price changes thereafter, the holder will be responsible for the difference.
Once a session is booked with a gift certificate, only exchanges are possible, respecting the exchange policy specified for the reserved package.
In case of adverse weather conditions, we reserve the right to change the time or date of your activity. We will notify you as soon as the decision is made. If this is the case, a later date will be offered or a full refund will be issued, at the client’s discretion.
If you are unable to attend due to illness, a full refund is possible with valid medical documentation.
C) Internal Regulations – General Information
1-You must dress appropriately for the activity you will be participating in. Consult our FAQ and ask for information if you are unsure.
2-It is your responsibility to arrive on time at the meeting point for your activity; otherwise, the activity will take place without you. Please do not hesitate to contact us in advance if you are unsure about any information or directions.
3-Please note that outdoor activities involve inherent risks.
4-Full payment will be automatically processed upon booking the activity. All payments will be made in Canadian dollars.
5-We are not responsible for emails that we deliver to your email server that are not subsequently delivered to your inbox, or that are removed by your spam filter.
6-Prices do not include taxes.
